Eastgate Cottages
Terms and Conditions of Booking

This contract is between you and Eastgate Cottages (referred to as “we” or “us”) for the provision of holiday accommodation. We reserve the right to refuse any booking without giving a reason. Your statutory rights are not affected by anything contained in these terms and conditions.

The Cottages

Our cottages are privately owned and we pride ourselves on the quality and standard we achieve. In the event that something is not exactly as expected or missing then please let us know and we will try and resolve it. Should you have cause to complain please let us know as soon as possible. We will do our utmost to resolve the problem.

The reservation extends from 3pm on the day of arrival. During off peak times cottages will often be available earlier. (Please check). Departure time is 10am on the day of departure unless otherwise agreed.

Payment

For booking made more than two months prior to arrival; a deposit of one third of the total rental is payable to secure the booking and the balancing sum is due for payment six weeks before the date of the holiday.

For booking made less than two months prior to arrival; the full rental amount is payable to secure the booking.

Please make cheques payable to Eastgate Cottages Ltd. We accept all major credit and debit cards. When paying by credit card, the full amount is payable at the time of booking.

Your Obligations

Damage and breakages arising during your holiday must be notified to us. Any serious damage or breakage will be charged at the cost of replacement.

Dogs are allowed in certain cottages. Small or medium sized well behaved dogs are welcome at Eastgate Cottages, you must however take full responsibility for the animal and they must not be left unattended in the Cottages.

Only the number of people detailed on the booking form will be entitled to occupy the cottages.

You are responsible for the insurance of your personal property whilst you are staying with us; please ensure that you are adequately insured especially for valuables.

You are given a key for the Cottage; it is your responsibility to keep the cottage safe and secure.

Right Of Entry

Should we need to go into your cottage we will where possible arrange with you in advance but we reserve the right to enter the cottage at reasonable times to check and carry out essential maintenance.

Car Parking

We can guarantee one parking space per cottage, unless specifically stated on the property that no parking is available. Additional parking may be available on request. We do not accept responsibility for any loss or theft of or from a vehicle howsoever caused. All vehicles are parked at own risk.

Cancellation

Your deposit is nonrefundable. Should you cancel your holiday within six weeks of your holiday commencing then the full balance is nonrefundable. You should consider holiday insurance; we can send you details on request.

If for any reason beyond our control (e.g.. fire, storm damage, sale or withdrawal of the property by the owner) the property is not available on the date booked we will use best endeavours to provide alternative accommodation or if not suitable a full refund will be made.

Insurance

We recommend that you take out insurance to protect you against any losses. We can arrange insurance for you, details of which can be provided on request. If you wish to take out insurance, you need to confirm this when booking and pay the relevant fee. Any claim under the insurance must be notified to us as soon as possible in writing; however, your rights under such insurance shall not be against us, but the insurer.

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01751 471310
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